Privacy Policy

Privacy Policy

MyTRAC Pty Ltd (ABN 66 683 951 199) (we, us or our) is committed to protecting your privacy. This policy explains how wecollect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.

MyTRAC Pty Ltd (ABN 66 683 951 199) (we, us or our) is committed to protecting your privacy. This policy explains how wecollect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.

Quick overview

Quick overview

• We collect information you provide to us and information we gather when we interact with you

• We use this information to provide our services and improve your experience

• We protect your information using secure systems and processes

• You have rights regarding your personal information, including access and correction rights

• We collect information you provide to us and information we gather when we interact with you

• We use this information to provide our services and improve your experience

• We protect your information using secure systems and processes

• You have rights regarding your personal information, including access and correction rights

Information we collect

Information we collect

Basic identifying and contact details

Basic identifying and contact details

• Name, address, email address and phone number

• Professional details

• Name, address, email address and phone number

• Professional details

Service-related information

Service-related information

• Payment and transaction details for products and services you've purchased from us

• Your preferences for our services and your marketing preferences

• Feedback and survey responses

• Payment and transaction details for products and services you've purchased from us

• Your preferences for our services and your marketing preferences

• Feedback and survey responses

Identity verification information (not retained)

Identity verification information (not retained)

• Identity document numbers (driver's licence, passport, Medicare card, birth certificate)

• Personal details as they appear on identity documents (full name, date of birth, address)

• Supporting identity documentation containing personal information

• Identity document numbers (driver's licence, passport, Medicare card, birth certificate)

• Personal details as they appear on identity documents (full name, date of birth, address)

• Supporting identity documentation containing personal information

Digital information

Digital information

• IP address and general location information derived from your IP address

• Search and browsing behaviour

• Website usage patterns

• Cookie preferences

• IP address and general location information derived from your IP address

• Search and browsing behaviour

• Website usage patterns

• Cookie preferences

Professional information (for job applicants and workers)

Professional information (for job applicants and workers)

• Employment history

• Professional experience

• Required authorisations and licences

• Professional registrations

• Employment history

• Professional experience

• Required authorisations and licences

• Professional registrations

Our disclosures of personal information to third parties

Our disclosures of personal information to third parties

We may disclose personal information to:

We may disclose personal information to:

Service providers

Service providers

• Identity verification service providers (including government document verification systems)

• Third-party systems that connect to government identity databases

• IT service providers

• Data storage providers

• Web hosting and server providers

• Payment processors

• Marketing and advertising providers

• Analytics providers

• Identity verification service providers (including government document verification systems)

• Third-party systems that connect to government identity databases

• IT service providers

• Data storage providers

• Web hosting and server providers

• Payment processors

• Marketing and advertising providers

• Analytics providers

Professional advisers

Professional advisers

• Bankers

• Auditors

• Insurers and insurance brokers

• Legal advisers

• Bankers

• Auditors

• Insurers and insurance brokers

• Legal advisers

Business partners

Business partners

• Our existing or potential agents

• Our business partners or contractors

• Our existing or potential agents

• Our business partners or contractors

Corporate transactions

Corporate transactions

If we merge with or are acquired by another company, or sell our business assets:

• Your information may be disclosed to our advisers

• Your information may be disclosed to the potential purchaser's advisers

• Your information may be included in the transferred assets

If we merge with or are acquired by another company, or sell our business assets:

• Your information may be disclosed to our advisers

• Your information may be disclosed to the potential purchaser's advisers

• Your information may be included in the transferred assets

Legal and regulatory bodies

Legal and regulatory bodies

• Courts and tribunals

• Regulatory authorities including as required for reporting obligations

• Law enforcement officers

• Courts and tribunals

• Regulatory authorities including as required for reporting obligations

• Law enforcement officers

Other parties

Other parties

• Third parties you have authorised

• Emergency services when necessary

• Any other parties as required or permitted by law

• Third parties you have authorised

• Emergency services when necessary

• Any other parties as required or permitted by law

Overseas disclosure

Overseas disclosure

Storage and access

Storage and access

We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia in these circumstances (identity verification data from the Document Verification Service is not disclosed overseas).

We store your personal information in Australia. However, your information may be accessed from or transferred to

locations outside Australia in these circumstances (identity verification data from the Document Verification Service is not disclosed overseas).

• When our service providers are located overseas

• When we work with overseas business partners

• When using cloud-based services or data storage solutions

• When our service providers are located overseas

• When we work with overseas business partners

• When using cloud-based services or data storage solutions

Our approach to overseas disclosure

Our approach to overseas disclosure

Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.

Your privacy rights and choices

Your privacy rights and choices

Providing information

Providing information

You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional.

Access to your information

Access to your information

You can request access to the personal information we hold about you and we will respond to your request within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why and explore alternative ways to share relevant information.

Correction rights

Correction rights

You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and discuss alternatives. You can ask us to add a statement to your information noting your requested correction.

Marketing communications

Marketing communications

You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.

Identity verification rights and information

Identity verification rights and information

When we use government identity verification systems to verify your identity:

• You have the same access and correction rights as outlined above

• We combine verification results with other identity checks to form identity opinions for our clients

• We do not disclose the specific government verification results to our clients

• If you do not consent to identity verification, we may not be able to provide services and our clients may not be able to meet their regulatory obligations

Legal obligations: We are required to comply with the Identity Verification Services Act 2023 (Cth), Privacy Act 1988 (Cth), and Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

For complaints about identity verification, use the process outlined above or contact the Office of the Australian

Information Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au).

How to contact us about your rights or to make a complaint and what happens next

When we use government identity verification systems to verify your identity:

• You have the same access and correction rights as outlined above

• We combine verification results with other identity checks to form identity opinions for our clients

• We do not disclose the specific government verification results to our clients

• If you do not consent to identity verification, we may not be able to provide services and our clients may not be able to meet their regulatory obligations

Legal obligations: We are required to comply with the Identity Verification Services Act 2023 (Cth), Privacy Act 1988 (Cth), and Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

For complaints about identity verification, use the process outlined above or contact the Office of the Australian

Information Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au).

How to contact us about your rights or to make a complaint and what happens next

Step 1: Contact our privacy officer

• Email: support@mytrac.com.au

• Phone: +61 2 8114 4414

• Post: Level 35, International Tower One, 100 Barangaroo Avenue, Sydney, NSW 2136

What to include:

Your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.

Step 1: Contact our privacy officer

• Email: support@mytrac.com.au

• Phone: +61 2 8114 4414

• Post: Level 35, International Tower One, 100 Barangaroo Avenue, Sydney, NSW 2136

What to include:

Your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.

Step 2: Our response

We will:

• Verify your identity before processing your request

• Investigate thoroughly (for complaints) or process your request (for rights)

• Respond to you in writing within reasonable timeframes

• Explain what actions we will take and keep you updated on progress

• Not charge you for making a request (except for reasonable access fees if applicable)

• Help you understand and exercise your rights

Step 2: Our response

We will:

• Verify your identity before processing your request

• Investigate thoroughly (for complaints) or process your request (for rights)

• Respond to you in writing within reasonable timeframes

• Explain what actions we will take and keep you updated on progress

• Not charge you for making a request (except for reasonable access fees if applicable)

• Help you understand and exercise your rights

Step 3: If you're not satisfied (complaints only)

If you're not satisfied with our response to your complaint, you can:

• Ask for a review by our senior management, or

• Contact external bodies:

• Australian residents: Office of the Australian Information Commissioner (Phone: 1300 363 992, Website:

www.oaic.gov.au)

This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or make a complaint about our privacy practices.

Step 3: If you're not satisfied (complaints only)

If you're not satisfied with our response to your complaint, you can:

• Ask for a review by our senior management, or

• Contact external bodies:

• Australian residents: Office of the Australian Information Commissioner (Phone: 1300 363 992, Website:

www.oaic.gov.au)

This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or make a complaint about our privacy practices.

Protecting your information

Protecting your information

We use multiple layers of security to protect your information.

We use multiple layers of security to protect your information.

Technical safeguards

Technical safeguards

• Enterprise-grade encryption for data storage and transmission

• Regular security testing and monitoring

• Automated threat detection systems

• Enterprise-grade encryption for data storage and transmission

• Regular security testing and monitoring

• Automated threat detection systems

Operational security

Operational security

• Staff training on security and privacy

• Strict access controls based on job requirements

• Regular security audits and incident response procedures testing

• Staff training on security and privacy

• Strict access controls based on job requirements

• Regular security audits and incident response procedures testing

Physical security

Physical security

• Secure premises with controlled access

• Secure disposal of physical documents

• Equipment security protocols

• Secure premises with controlled access

• Secure disposal of physical documents

• Equipment security protocols

Public information

Public information

Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available.

How long we keep your information

How long we keep your information

We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it. Identity verification data from the Document Verification Service is not retained, except as permitted by applicable access policies, and identity document numbers are not stored.

Cookies and Analytics

Cookies and Analytics

What We Use

What We Use

We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services.

Cookies

Cookies

• Small text files stored on your device

• Help remember your preferences

• Enable certain website functions

• Make your interactions with our website more efficient

• Small text files stored on your device

• Help remember your preferences

• Enable certain website functions

• Make your interactions with our website more efficient

Tracking Pixels

Tracking Pixels

• Secure premises with controlled access

• Secure disposal of physical documents

• Equipment security protocols

• Secure premises with controlled access

• Secure disposal of physical documents

• Equipment security protocols

How we use these technologies

How we use these technologies

Essential Functions

Essential Functions

• Remember your login status

• Maintain your session security

• Store your preferences

• Enable core website features

• Remember your login status

• Maintain your session security

• Store your preferences

• Enable core website features

Analytics and Performance

Analytics and Performance

• Understand how our website is used

• Measure page views and traffic

• Analyse user navigation patterns

• Identify areas for improvement

• Understand how our website is used

• Measure page views and traffic

• Analyse user navigation patterns

• Identify areas for improvement

Personalisation

Personalisation

• Remember your preferences

• Tailor content to your interests

• Improve your browsing experience

• Provide relevant recommendations

• Remember your preferences

• Tailor content to your interests

• Improve your browsing experience

• Provide relevant recommendations

Your control

Your control

You can manage these technologies by:

• Adjusting your browser settings to block or delete cookies

• Using privacy-focused browser extensions

• Configuring your email client to block images

• Using our cookie preference settings

Note: Blocking all cookies may affect website functionality and your user experience.

You can manage these technologies by:

• Adjusting your browser settings to block or delete cookies

• Using privacy-focused browser extensions

• Configuring your email client to block images

• Using our cookie preference settings

Note: Blocking all cookies may affect website functionality and your user experience.

Google Analytics

Google Analytics

We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings. Google provides various tools and options to control how your data is used for advertising purposes. You can learn more about how Google uses your data and your available options on Google's privacy pages. Identity verification information from the Document Verification Service is never used for analytics, marketing, advertising, or tracking purposes.

Meta advertising tools

Meta advertising tools

We use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram when you visit our website or app. You can manage whether we connect information from our website with your Meta account for advertising purposes by adjusting your settings within your Meta account preferences.

Amendments

Amendments

We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.

© MyTRAC Pty Ltd

Policy last reviewed – December 2025

We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.

© MyTRAC Pty Ltd

Policy last reviewed – December 2025

Helps you to stay AUSTRAC Compliant

Copyright © 2026 MyTrac Pty Ltd - All Rights Reserved

MyTrac is a registered trademark of MyTrac Pty Ltd (Classes 35 & 42, IP Australia)

MyTRAC® acknowledges the traditional custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to the elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples.

L35, International Tower One

100 Barangaroo Avenue

Sydney, NSW 2000

help@mytrac.com.au

Tel: 02 8114 4414

ABN: 66683951199

Helps you to stay AUSTRAC Compliant

Copyright © 2026 MyTrac Pty Ltd - All Rights Reserved

MyTrac is a registered trademark of MyTrac Pty Ltd (Classes 35 & 42, IP Australia) 

MyTRAC® acknowledges the traditional custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to the elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples.

L35, International Tower One

100 Barangaroo Avenue

Sydney, NSW 2000

help@mytrac.com.au

Tel: 02 8114 4414

ABN: 66683951199

Helps you to stay AUSTRAC Compliant

Copyright © 2026 MyTrac Pty Ltd - All Rights Reserved

MyTrac is a registered trademark of MyTrac Pty Ltd (Classes 35 & 42, IP Australia) 

MyTRAC® acknowledges the traditional custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to the elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples.

L35, International Tower One

100 Barangaroo Avenue

Sydney, NSW 2000

help@mytrac.com.au

Tel: 02 8114 4414

ABN: 66683951199

Helps you to stay AUSTRAC Compliant

Copyright © 2026 MyTrac Pty Ltd - All Rights Reserved

MyTrac is a registered trademark of MyTrac Pty Ltd (Classes 35 & 42, IP Australia) 

MyTRAC® acknowledges the traditional custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to the elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples.

L35, International Tower One

100 Barangaroo Avenue

Sydney, NSW 2000

help@mytrac.com.au

Tel: 02 8114 4414

ABN: 66683951199

Helps you to stay AUSTRAC Compliant

Copyright © 2026 MyTrac Pty Ltd - All Rights Reserved

MyTrac is a registered trademark of MyTrac Pty Ltd (Classes 35 & 42, IP Australia) 

MyTRAC® acknowledges the traditional custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to the elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples.

L35, International Tower One

100 Barangaroo Avenue

Sydney, NSW 2000

help@mytrac.com.au

Tel: 02 8114 4414

ABN: 66683951199